Substitutes/Availablility
All wines and spirits and other goods are subject to availability. When selecting the wines or other goods for our price list we try to ensure that they will remain available throughout the life of the list. However, some items will inevitably go out of stock and we therefore reserve the right to select and deliver to you a substitute (of equal or higher value) to the wine you have ordered, to avoid delay in the delivery of orders. If we are unable to supply a particular item, or do not supply a substitute, we will not be liable to you except to ensure that you are not charged for that item.

Reciept of Goods
Deliveries should be signed for as `Not Examined' and you should inspect the goods as soon as possible and notify us immediately of breakages or wine shortages. We are unable to guarantee credit or replacements unless we are notified within 14 days of delivery of the order. Please be aware that multi-case orders can become separated. If you do not receive the balance of your order within 3 working days of the first delivery please contact us. Standard UK deliveries should always arrive within 6 working days of the date of order. If you will not be at the delivery address at the time of delivery and wish us to leave your order in a safe place, please advise us. We regret that neither we nor our carriers can accept responsibility for any subsequent loss or damage which occurs once the consignment has been left. Contact us on +64 (9) 376 3520 or e-mail to orders@thewinevault.co.nz

Return of Goods/Cancellation
Subject to the specific cancellation provisions below in relation to specific services, orders for goods (to be delivered) may be cancelled within 7 working days of receipt of goods. A full refund will be offered provided the goods remain in good condition and that the request to cancel is received in writing. Any cancelled order will be refunded within 30 days. A charge of $30 for collections will be payable. If returned wines are not deemed to be in a saleable condition, a re-delivery fee will also be charged. Contact us on +64 (9) 376 3520 or email orders@thewinevault.co.nz

Delivery

Deliveries are made Monday to Friday from 9am to 5pm and will arrive within six working days of receipt of your order.

If possible, please let us know where the wines can be left if you are out. (Use the Delivery Instructions box located on the delivery page during checkout).
If the wine delivery cannot be completed a card will be left with a phone number so another delivery day can be arranged. We must either obtain a signature or know where the consignment can be left (as above).For delivery on a specific day - please specify "Express Delivery" and enter the date in the Delivery Instructions box located on the delivery page during checkout).Should you require delivery after a particular date, please specify in the Delivery Instructions box located on the delivery page during checkout).We can deliver wine to work addresses and we can can deliver wine on Saturdays .We do not deliver wine on Sundays or  Public holidays.

Privacy Policy
Please note that in certain cases we may run a credit check on customers; this will be kept completely confidential. Alternatively if you register for some of our services we will collect information about you to provide such services. You have a right of access to all information we hold about you.

Wedding Service
The Wine Vault Wedding List allows you to put together a selection of wine gifts your guests can buy either online or over the telephone. It may be a little unconventional but your guests can rest assured you'll remember them long after the toaster's broken, as you crack open another bottle of delicious wine!

Corporate Sales
We are usually able to offer special discounts to corporate customers, company dining rooms, commercial airlines, yachts, clubs, colleges, caterers and for corporate events.

The Wine Vault can usually offer  special terms to customers buying wine for a corporate event or a Company dining room.

We stock over 2000 wines and spirits and we are one of the world's largest purchasers of fine wine so you'll find we have a selection that is second to none.

We would be delighted to tailor make a quotation to suit your wine requirements for:

• Commercial Airlines
• Private Charter Planes
• Private Yachts
• Company Dining Rooms
• Caterers
• Clubs
• Colleges
• Companies

We can also supply Glassware!

For more information about corporate sales please contact Jayson Bryant or Robert Kennedy,

Tel: (09) 376 3520

Fax: (09) 376 3522

orders@thewinevault.co.nz